even though i got first night resort fee wave from hotel,i will never come back!!!!!! and the room was really dirty,bed was yellow,the bathroom has bottom left.In the morning i talk to manager,she said it shows on the system my booking was standard room type and if i want to upgrade i have to pay difference.So i call Orbitz and let the manager know what happen.they respond to me that the hotel staff knew they over sell the room and forgot to take out the suite option on the website.So i went down and talk to manager again,the manager print out my reservation sheet and show me i request king bed and standard room type but she would still upgrade me to suite room.I was so mad on orbitz at that time and said thank you to the manager from hotel.when i get back to room i look at the sheet carefully,it show i booked suite with request king bed ,i didnt notice on begin because the room type shows on bottom of sheet,all i trying to say is the manager lady from the hotel and the staff were lying to me and trying to wave resposibility to orbitz.thats such shame. I booked suite room type with non smoking, when i check in the hotel the front desk told me that they show on their system that i book standard room type and request king size which totally non sense.they gave me two queen bed with smoking room and have me turn back to front desk in the morning which is reasonable because i check in around 2 am,i knew it happen in las vegas.But i couldnt sleep until 7am because the smoke smell.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |